why do emails disappear from my inbox in outlook 2013

Depending on the timing, an e-mail that is retrieved by the phone may stay on the phone for an hour and 14 minutes or as short as 1 minute. The desktop application (MS Outlook) checks for new e-mail every hour and deletes from the server. I had my phone check for new e-mail every 15 minutes. The desktop (Microsoft Outlook) removes email from the server after downloading it.

The phone leaves emails on the server (never delete). This makes the e-mail on the phone match the e-mail on the POP3 server. The salesman at AT&T checked the sync email box (or maybe this is the default). I think I may have figured out the Samsung Galaxy S III e-mail problem. Play around, you can tweak rules quite a lot to get them to do what you want them to to. so you get an attachment and it is small, it will stay, but larger ones will get moved. Now, if you want to get all fancy, you can in step 3 of the rules wizard to specify mail size.

This way, when you check your mail, it will automatically MOVE the mail from the Inbox (server) to your PST file if it has an attachment. Move it to the specified folder (Select a folder in your PST File)Ĭlick through the rules wizard and be sure to turn the rule on.

You might even be able to make an outlook rule.Īpply this Rule after the message arrives If not, then delete them from your phone and the phone will update the server, but you should not have to do this, the don't remove from server is only on check. Any messages you do NOT want left on the server (like the ones with huge attachments), move them over to the PST and they should delete from the server since they are no longer in your inbox. pst file on your home computer (aka Outlook Data File)ģ. Setup Outlook to NOT remove messages from the server when you check your mailĢ.

I hope someone can come up with a better idea, but this is what I would suggest.ġ. Unless your mail client has a setting that lets you keep the mail regardless of the state of the messages on the server, kinda out of luck for a 'one in all' solution. So the issue is, your mail is being taken off the server by Outlook and your phone (even as POP3) is not downloading the mail to your phone, or, during a sync, it is seeing the mail gone and not keeping it on your phone.

Why do emails disappear from my inbox in outlook 2013